All the successfully placed orders are dispatched, delivered and returned based on this policy.
Time in the dispatch and delivery:
All the orders placed are processed and dispatched as soon as possible to make them deliver within 3-5 business days. Orders are not shipped and not even delivered sometimes on weekends and public holidays.
If any unpleasant situation arises in the dispatch or delivery then it will be intimated to the person concerned via e-mail and SMS as well.
Delivery Charge on products:
As an introductory offer on the joyful occasion of establishment, all the products are being delivered at your doorsteps without any additional delivery charge.
Order Confirmation and Tracking:
After the successful placement of an order, the confirmation email, along with a SMS is sent to the customer, containing all the necessary information. The tracking number is also provided and the product can also be tracked on our site.
Though we take every care to ensure that a user never needs to return our product but if any unpleasant situation arises, we make sure to assist our esteemed customers in all the possible ways. Few major causes of return along with their solution can be enlisted as:
Damaged order received:
The best possible care is taken while packing the product to make you get the order in its original form. Certain unavoidable circumstances may arise which can deteriorate the quality. We request our customer to bring this in our notice only on the day they receive the order and we will exchange the product happily and can initiate the refund process if the customer chooses to cancel the order.
Different product received:
The process involved in packaging and delivery is made strong & foolproof with state of the art facility. Even if any anomaly creeps and the different product is delivered, then we will pick the package from your doorstep and will dispatch the right thing as soon as possible.
Time involved in processing the refunds:
Refunds to the orders placed through Credit, Debit Cards and net banking are totally refunded within 3-5 business days after the return is received. Refunds for the COD orders are refunded by cheques which take more time in processing. The refund made in the form of gift card is processed and refunded within 1 business day.