Refund policy
Refund Policy:
Though we take every care to ensure that a user never needs to return our product but if any unpleasant situation arises, we make sure to assist our esteemed customers in all the possible ways. Few major causes of return along with their solution can be enlisted as:
-
Damaged order received:
The best possible care is taken while packing the product to make you get the order in its original form. Certain unavoidable circumstances may arise which can deteriorate the quality. We request our customer to bring this in our notice only on the day they receive the order and we will exchange the product happily and can initiate the refund process if the customer chooses to cancel the order. -
Different product received:
The process involved in packaging and delivery is made strong & foolproof with state of the art facility. Even if any anomaly creeps and the different product is delivered, then we will pick the package from your doorstep and will dispatch the right thing as soon as possible. -
Time involved in processing the refunds:
Refunds to the orders placed through Credit, Debit Cards and net banking are totally refunded within 3-5 business days after the return is received. Refunds for the COD orders are refunded by cheques which take more time in processing. The refund made in the form of gift card is processed and refunded within 1 business day.