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Frequently asked questions

How long does it take for home delivery?
It takes approx. 3-4 working days for an order to be delivered.
What courier do you use for deliveries?
We use multiple courier service providers depending upon which one delivers faster & conveniently.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
How do I apply a promotional code?
You can add a valid promotion code in the shopping cart.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.